People typically put 95% of their effort into speaking and only 5% into listening. When we don't take in information, we turn others off to our perspective and create tension in our interactions.
There six common receiving problems that help a person feel rejected or misunderstood. Learning how to recognize these barriers can help us become the kind of person that somebody wants to confide in.
There are twelve common content errors people make in communication that break contact. Dialogue between a couple illustrates how these roadblocks can quickly lead to a breakdown in dialogue.